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  • Support Matters

  • By providing complete support throughout the life cycle of its products, Canon helps its customers maintain uptime, maximize productivity, and reduce total cost of ownership.

  • What makes us special is the level of care in all that we do –

    • Our people are our greatest resource. Our staff is field-experienced, trained in support of the Canon business imaging solutions, and equipped with the latest technologies and efficient systems to successfully configure and support your Canon implementation. We know you want nothing more than to be “always on” with your Canon solution.
    • Canon uses the latest Field and Remote Diagnostic Technologies in support of our service partners, so whether we’re in the field, on the phone, or remotely connected, we ready to deliver a timely solution. Our members have access to extensive lab environments so we are equipped to replicate even the most complex customer scenarios
    • Supporting the latest high tech business imaging solutions requires a personalized training touch. Canon offers its service partners blended training solutions comprising instructor-led, virtual, and online offerings correctly matched to each specific need.
    • And, through our extensive network of service partners, our support is always from our own employees, always right here in the U.S.

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Service and Support

Canon Service Training Programs

Providing the knowledge and expertise to help your business succeed.

Canon Remote Services Offerings

Advanced service tools designed for optional device performance

Field Support

Fast, expert support for your business imaging solutions

A GENUINE difference

Maximize your investment by using Canon GENUINE Toner, Parts, and Supplies for your Canon devices.

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Customer Solutions Center

Customer Solutions Center

Canon's state-of-the-art Customer Solutions Center elevates end-to-end service and support for Business Solutions service partners and customers

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BLI Pacesetter Award

The BLI Pacesetter award recognizes Canon's excellence in all categories of serviceability. 

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Center of Excellence Certification

Canon is proud to receive “Center of Excellence” certification from BenchmarkPortal, one of the most prestigious certifications in the customer service and support industry.

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